Ecommerce Help Center

Frequently asked questions

: Yes. We proudly ship worldwide! We’ve shipped our products free to over 200+ countries and we love adding more to the list. Plus you get free worldwide tracked shipping on all orders over $40. See the next question for detailed shipping times.
: First we must fill your order. Please note the lead time in the product details. Then we must ship it. Shipping to the United States and Canada takes 7-21 days. Shipping to Europe, Oceania and Southeast Asia takes 9-21 days. Shipping to all other countries takes 14-35 days.
: Once your order has been shipped, you'll receive a tracking number via email. Note, it can take up to 7 days for shipping activity to update.
: Of course. We offer an extended 30 day guarantee. If you aren't 100% satisfied with your items, or received faulty goods, simply contact our customer support team.
: Sure! You can cancel, or change your order within 12 hours of confimation. Please contact customer support with your name and order number. After 12 hours, your order will have been processed and we won't be able to make any changes or cancel it.
: We accept all major credit cards, PayPal, and Apple Pay. All payments are securely processed with 128-bit encryption.
: Some packages may be subject to import duties depending on the coutnry of receipt. Please note, due to the new EU VAT rules, there may be increased duty to pay on packages arriving to EU member states.

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